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Frequently Asked Questions

Do you accept cash?

We are a cashless business and payment can only be made inside the venue by card

I can’t make my booking. Will I get a refund?

We operate a 48 hour cancellation policy so if you inform us by email of your cancellation outside of that time window then we will reschedule your booking at no extra cost. There’s no rush as you have 6 months in which to do this. If you would prefer a refund (subject to a 5% administration charge) then email your booking details together with the last 4 digits and the full name from the payment card. The refund process takes 5-7 working days.

Why haven’t I received an email confirmation?

A confirmation email is sent out automatically to every online booking. If you haven’t received this, please check your junk folder and that the email address you gave us is correct. Alternatively, send us an email to hello@eaststreetlanes.co.uk with the time, date and the name of the booking and we will reissue the confirmation.

Do I need to show any documentation on arrival?

If you booked online, you must be in possession of the payment card and the confirmation email that you received. Without both, you will not be permitted to bowl. Any request for a refund must be emailed to hello@eaststreetlanes.co.uk

Can I bring children or babies?

Children are very welcome but must be off the premises by 7pm (due to a condition on our Premises License). Please bear in mind that you are responsible for the behaviour of your younger guests.

Are you wheelchair accessible?

We have a step at our front door but have an access ramp at reception to assist entry. There is a fixed disabled ramp up to the lanes, low access to one side of the bar and a disabled toilet on ground level.

Can I visit just for drinks?

East Street Lanes has a fully-stocked bar serving draught, canned and bottled beers, cocktails, mocktails, milkshakes, soft and hot drinks.

Do I have to book in advance?

Booking in advance isn’t absolutely necessary as we welcome walk-in customers throughout the week. However, we do recommended you book for a Friday and Saturday as we are usually very busy.

How long does it take for 1 game of bowling?

We allot 10 minutes per player per game, so 2 bowlers will have a 20 minute slot, 6 bowlers a 60 minute slot, etc. This is slightly longer than the average time it takes to play and allows us a few minutes to prepare the lane for the party following you.

Can you accommodate a large party?

You can email us at hello@eaststreetlanes.co.uk with your requirements. Please include date and time requested, numbers of bowlers and games, a contact number, and any additional requirements, ie. food and drinks.

I have a booking but want to add more players How do I do this?

Send the information to hello@eaststreetlanes.co.uk quoting the booking name, date and a contact telephone number. We will then add your extra guests and call you to take a card payment. Guests not paid for will not be shown on the reservation.

What is the dress code?

We are a family venue so all we ask is that you dress appropriately and remove any caps, visors, hoods or helmets so we can see your wonderful smiles.

How many people can bowl on one lane?

A maximum of 6.

Can you decorate our lane for my birthday party/event?

As a considerable proportion of our visitors are celebrating, we ask that you arrange to do this yourselves. Please do not place any decorations beyond the white line for reasons of safety.

Can I bowl in my own shoes?

Flat-soled and closed-toe shoes are perfectly fine although this is at the discretion of the duty manager.

What is the lightest ball available?

We have 6lb (XS) balls available at reception. These are only available to small children and we ask that you return them to reception after you’ve bowled. We also have ball ramps and can raise the barriers to assist little ones bowl.

How old do you have to be to bowl?

We welcome bowlers of all ages as long as they are strong and fit enough to safely enjoy time on the lanes.

How much does bowling cost?

All prices and packages are available to view on our Prices page.

Do you offer any discounts?

Students, teachers, NHS, emergency services and armed forces pay £5 per game from Sun 11am – Thursday 11pm. During that same period, 2 games of bowling is reduced from £16.95 to £11.95.

Can I buy a gift voucher?

Please email us at hello@eaststreetlanes.co.uk to request these.

Can I make a booking and pay on the day?

I’m afraid not. All bookings must be paid for in full at the point of reservation.

Do you have age restrictions?

We have a licensing condition which states that anybody under the age of 18 must be off the premises by 7pm. There are no exceptions to this condition and must be adhered to whether you have finished bowling or not.